Vydoorya – "Just Like the Warmth of Your Mom"
At Vydoorya, we prioritize your satisfaction and trust in our 100% Ayurvedic products. If for any
reason you are not entirely satisfied with your purchase, we’re here to help.
Refund Policy
Eligibility for Refunds
Refunds are applicable only if:
- The product is damaged or defective upon arrival.
- You received an incorrect item that doesn’t match your order.
- The product is returned unused and in its original packaging with all seals intact.
Non-Refundable Items
- Opened or used products.
- Products purchased during sales, promotions, or clearance events.
- Items returned beyond the eligibility period.
Timeframe for Refund Requests
- Refund requests must be initiated within 7 days of delivery
Refund Process
- Email us at [email protected] with your order number, reason for refund, and
supporting pictures if applicable.
- Once approved, refunds will be processed within 5–7 business days to your original payment
method.
Returns Policy
Return Conditions
- Items must be returned within 7 days of delivery.
- Products should be unused, unopened, and in their original packaging.
Return Procedure
- Contact us at [email protected] or call us at [Helpline
Number] to initiate a return.
- Pack the product securely and ship it to the address provided by our team.
- Return shipping charges may apply unless the return is due to a defect or an incorrect order.
After Return Verification
- Upon receiving and verifying the returned item, we will notify you and process a replacement or
refund, as applicable.
Exceptions
- Customized or Personalized Products: Unfortunately, we cannot accept returns or
offer refunds for personalized products unless they arrive damaged or defective.
- Consumable Ayurvedic Products: For health and hygiene reasons, edible oils,
cosmetic oils, and opened hair oils are non-returnable.
Need Help?
If you have any questions about refunds or returns, feel free to reach out to us at
[email protected] or call [Helpline Number].
Vydoorya is committed to providing you with the best customer experience and ensuring your journey
with us is smooth and stress-free!
Updated on 23rd Nov, 2024
